Massachusetts Certified Peer Specialist (CPS) Practice Exam

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What tool is beneficial for managing reactions to proposed changes?

TPM

PET

PCI

The correct choice is PCI, which stands for "Process Change Impact" tool. This tool is particularly useful for managing reactions to proposed changes within an organization or system. By employing PCI, stakeholders can assess how changes will impact different areas, including individuals' roles and workflows. This proactive assessment helps to identify potential resistance and informs strategies for effective communication and support, thereby facilitating smoother transitions and enhancing overall acceptance of changes.

This approach is critical because it incorporates feedback and perspectives from various team members, contributing to a more comprehensive understanding of the implications of proposed changes. As a result, it enables organizations to address concerns early, provide necessary training or resources, and ultimately foster a more positive response from the team when changes are introduced.

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